Frequently Asked Questions
This page contains answers to commonly asked questions about Neontetrah site. if your questions aren’t answered here please contact us at our Contact us page we are happy to help.
You can place the order from any country, we ship Worldwide
We ship from our partnered factories located in China.So, please expect your package to be shipped separately,(if you order more than one item) as different factories specialize in different areas of manufacturing.
it will usually take 10-28 days for all orders to arrive,
It will take usually between 2-5 working days.
Yes shipping is FREE Worldwide
We process all Orders in USD.While the content of the cart displayed in several currencies, you will checkout using USD at the most current exchange rate
Yes all customers will receive an order number after placing their orders.
All inquirers can be forward to firstname.lastname@example.org
We accept all major Credit cards, Visa, Master card, Discover, Amex and PayPal
You can be absolutely sure that all purchases here are safe and secure
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
For most countries you may not have to pay customs,but it depends on where are you located and if you order more than 1 item.
When we create a coupon, we will notify you by email.