Frequently Asked Questions

This page contains answers to commonly asked questions about Neontetrah site. if your questions aren’t answered here please contact us at our Contact us page we are happy to help.

Where can i place an Order from?

You can place the order from any country, we ship Worldwide

Where do you ship from?

We ship from our partnered factories located in China.So, please expect your package to be shipped separately,(if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take for my package to arrive?

it will usually take 10-28 days for all orders to arrive,

How long will it take to receive tracking number?

It will take usually between 2-5 working days.

Is shipping realy FREE?

Yes shipping is FREE Worldwide

Which currency will i be charged in?

We process all Orders in USD.While the content of the cart displayed in several currencies, you will checkout using USD at the most current exchange rate

Will i receive a confirmation number when i place my order?

Yes all customers will receive an order number after placing their orders.

Who can i contact if i a have a problem with my Order?

All inquirers can be forward to

How can i pay?

We accept all major Credit cards, Visa, Master card, Discover, Amex and PayPal

Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure

If i enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will i (the customer) have to pay customs?

For most countries you may not have to pay customs,but it depends on where are you located and if you order more than 1 item.

How do I get a coupon?

When we create a coupon, we will notify you by email.